As the coronavirus Covid-19 is spreading worldwide, financial institutions are being forced to move their customer services fully online.

SAFETY FIRST

Most of the countries worldwide have taken the necessary quarantine measures, and following the new rules, people are spending most of their time at home, where they can only use online and home delivery services. When shopping at grocery stores, experts are advising people to avoid cash and use payment cards whenever possible. In the current conditions of isolation and restrictions on visiting bank branches, issuing or re-issuing cards with the option to order online and have it delivered at home has become a necessity.

Solanteq is offering a SOLAR Digital Card, a universal out-of-the-box solution, which allows users to order a digital bank card directly from a mobile app. This card can be instantly available for payments via Apple or Google Pay, as well as for online purchases or for transactions at contactless ATMs. The card number, personal data and CVV security code are shown in the mobile app. In order to increase security, users can switch the card off and back on, set travel alerts and file a card transaction dispute.

SOLAR DIGITAL CARD WILL HELP YOUR CUSTOMERS ADAPT TO THE PANDEMIC AND EASiLY MOVE ALL INTERACTION WITH THE BANK ONLINE, AND PROVIDE THE RELIABLE AND PERSONALISED MANAGEMENT OF FINANCES FROM MOBILE AND INTERNET APPS

FINANCIAL SECURITY

Many banks have started to provide additional insurance services. In case of becoming infected with coronavirus disease, the insured person receives daily compensation, which can be used to cover treatment. Most often, such insurance can be issued without visiting the bank, right in the mobile app.

The smart mobile app based on the SOLAR Mobile platform quickly integrates into the surrounding landscape and does not require the installation of expensive equipment. Adding the SOLAR Loyalty system with marketplace functions will allow you to create an ecosystem with an expanded set of personalized offers such as insurance policies.

A lot of people are now in a difficult financial situation, and banks are taking the necessary actions to provide personal customer support, e.g. loans forbearance for those who have lost their income due to coronavirus. So, borrowers who are on sick leave or are experiencing hardship due to the quarantine or unpaid leave can expect postponement of their credit repayments.

In these crisis conditions, the flexibly configurable  SOLAR Retail Banking will help make people’s lives easier, offering preferential terms for banking operations, and providing payment holidays.

SOLANTEQ HELPS ORGANISATIONS TO STAY AT THE FOREFRONT IN THE NEW REALITY OF QUARANTINE AND SELF-ISOLATION, RESPONDING TO THE GLOBAL CHALLENGE WITH THE DEVELOPMENT OF MODERN DIGITAL TECHNOLOGIES

UNINTERRUPTED WORKFLOW

SOLAR Digital Card allows bank customers to perform the required financial operations while staying safe at home. It is equally important to keep the operations of the banks going.

The demand for essential goods currently exceeds the usual level tenfold, and the volume of online purchases has also increased significantly. SOLAR StandIn Processing will help to ensure the uninterrupted operation of the processing system during a high load.

THE INSTALLATION AND MAINTENANCE OF ALL SOLAR SOLUTIONS CAN BE PERFORMED VIA REMOTE CONNECTION AND ALLOWS EMPLOYEES TO CONTINUOUSLY SUPPORT BUSINESS PROCESSES WHEN WORKING FROM HOME